Tag: customer experience

Marriott Announces Partnership with Rental Platform Sonder

Marriott International’s recent partnership with Sonder Holdings marks a significant shift in the hospitality landscape, as the two entities initiate a long-term licensing agreement to introduce “Sonder by Marriott Bonvoy” accommodations. With plans to integrate 9,000 Sonder properties into Marriott’s

Southwest Airlines Adds Seat Assignments: What You Need to Know

Southwest Airlines is set to revolutionize its boarding process with the introduction of assigned seating in 2024. This strategic change marks a significant departure from the airline’s traditional open-boarding policy, reflecting a responsive shift to customer feedback and evolving industry

New Southwest Routes and Redeye Flights Announced

Southwest Airlines has recently unveiled an expansion in its service offerings, including new routes and redeye flights, set to begin in mid-2024. This strategic initiative targets key markets, providing both business and leisure travelers with more convenient options. The introduction

Southwest Airlines Launches Seat Assignments

Southwest Airlines’ decision to implement assigned seating in 2024 marks a pivotal shift from its long-standing open-boarding policy, a move influenced by significant customer feedback. With an overwhelming majority of passengers expressing a preference for assigned seating, the airline seeks

Exploring American Airlines’ A321XLR and Its Strategy for Suite-Equipped Jets

American Airlines is poised to significantly alter its approach to international routes with the Airbus A321XLR. This advanced single-aisle aircraft combines the efficiency of narrow-body jets with the range of wide-body aircraft, providing American Airlines with unprecedented flexibility to operate

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